We process and ship orders as they are received. If you’ve provided an incorrect shipping address on your order/redemption, you must wait until the package is returned or confirmed to have been delivered to the wrong address before a reshipment can take place. Incorrect shipping addresses will incur a reshipping fee.

You will be contacted via email once we receive the package back. 

If you are concerned that an incorrect address was provided on your order, please contact our support team by submitting a support ticket as soon as possible—there is a very small window of time and we may be able to update your shipping address on the order or it may already be on it's way to the address provided.