Your order cannot be cancelled once it’s been placed, because orders are processed for shipping immediately.
Refunds/exchanges can only be performed for items that have not been opened. If you received an item or an item has already shipped to you, the product must be returned with an official Return Merchandise Authorization, or "RMA". The RMA is good for 30 days. After 30 days from the date on the RMA we will consider your return to be void. To obtain an RMA, please contact us by starting a new ticket. Please provide a reason for the return, a photo of what you've received, and your original Sonic-FX™ order number. You will receive a response to your request within 1–3 business days.